We slot into your existing team as extra development capacity with no lengthy onboarding and no overhead. Ikius provides reliable output when you need it the most.

Continuous development

The digital world doesn't stand still and neither do we. We handle ongoing feature development, improvements and iterations after launch on a structured retainer basis.

When something breaks, we fix it. We provide responsive technical support with custom SLAs tailored to your setup and criticality requirements.

We keep your stack, dependencies and infrastructure up to date so vulnerabilities don't pile up. We ensure your product stays stable as the underlying technologies evolve.

What does a support retainer include?

It depends on what you need. Retainers can cover anything from technical support and security updates to continuous development and full team extension. We scope each arrangement individually based on your requirements.

Do you offer support for projects you didn't build?

Yes. We regularly take over support and maintenance for existing products built by other teams. We start with a technical audit to understand what we're working with before committing to a plan.

What are your response times?

Response times are defined per agreement based on your needs and the criticality of your systems. We offer custom SLAs depending on each unique case as there's no one-size-fits-all.

What's the difference between support and continuous development?

Support covers maintenance, bug fixes, security updates and tasks to keep things running as they should. Continuous development is ongoing development work and product improvement. In practice most clients need a mix of both and we handle both under the same retainer.

Can I scale the our plan up or down?

Yes. Our support arrangements are designed to flexible with your needs. We can provide more capacity during busy periods and less when things are quiet. This all depends on how we agree upon it.

How do I get started?

Reach out at sales@ikius.com and we'll have a quick call to understand your setup and what kind of support makes sense. We have no lengthy onboarding process or unnecessary jargon. We move fast.

Digital product support

Launching a digital product is the easy part. We help companies maintain, improve and scale their digital products after release. This can include a dedicated developer, a managed support plan, or anything in between.

We keep your digital products running, improving ready for what's next on your roadmap.

Team extension: We slot into your existing team as extra development capacity with no lengthy onboarding and no overhead. Ikius provides reliable output when you need it the most.
Continuous development: The digital world doesn't stand still and neither do we. We handle ongoing feature development, improvements and iterations after launch on a structured retainer basis.
Technical support: When something breaks, we fix it. We provide responsive technical support with custom SLAs tailored to your setup and criticality requirements.
Security and updates: We keep your stack, dependencies and infrastructure up to date so vulnerabilities don't pile up. We ensure your product stays stable as the underlying technologies evolve.

Support doesn't have to be hard.

Contact us

We can help if you're planning a project
and you're unsure where to go next. Let's chat.

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Why is agency support important?

Most companies treat support as an afterthought, that is a reactive helpdesk that only shows up when something breaks. At Ikius, support is a continuation of our work and not just a safety net bolted on at the end.

Proactive, not reactive: We don't wait for things to break. We monitor, update and improve continuously so problems get caught before they become incidents.
We're flexible: Every support plan is customized whether you need a dedicated developer, a managed maintenance plan or something in between. We build a support plan how you actually work and what makes sense.

What does a support retainer include?: It depends on what you need. Retainers can cover anything from technical support and security updates to continuous development and full team extension. We scope each arrangement individually based on your requirements.
Do you offer support for projects you didn't build?: Yes. We regularly take over support and maintenance for existing products built by other teams. We start with a technical audit to understand what we're working with before committing to a plan.
What are your response times?: Response times are defined per agreement based on your needs and the criticality of your systems. We offer custom SLAs depending on each unique case as there's no one-size-fits-all.
What's the difference between support and continuous development?: Support covers maintenance, bug fixes, security updates and tasks to keep things running as they should. Continuous development is ongoing development work and product improvement. In practice most clients need a mix of both and we handle both under the same retainer.
Can I scale the our plan up or down?: Yes. Our support arrangements are designed to flexible with your needs. We can provide more capacity during busy periods and less when things are quiet. This all depends on how we agree upon it.
How do I get started?: Reach out at sales@ikius.com and we'll have a quick call to understand your setup and what kind of support makes sense. We have no lengthy onboarding process or unnecessary jargon. We move fast.