Migrating UJET to Composable Web
California-based UJET is a leading provider of AI-powered cloud contact center solutions, completely reimagining the customer experience for modern consumers and brands. We turned their WordPress site into a completely new, composable solution that allows for remarkable performance, usability, and satisfaction.
As we've been tech partners since 2021 and kept the website's codebase up to date, things have expanded into our in-house design team giving the website's UI/UX an overhaul, contributing with graphic design, animations, social media assets, and more, bringing stronger usability and engagement for the UJET brand.
Industry
Technology
Location
United States
+3
Years of collaboration
We've been UJET's tech team partner since 2021, and in addition to migrating their WordPress site to composable web, and updating and refactoring the codebase, we've given the website's UI/UX an overhaul, contributed with graphic design, animations, social media assets, and more.
About UJET
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. They infuse AI across every aspect of their customer journey and contact center operations, to drive automation and efficiency.
UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII).
Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
In a nutshell
Collaboration since 2021
More than three years ago, UJET reached out to Ikius to migrate their website. It didn't take long until our horizons expanded into consulting UJET in web design, SEO and marketing inquiries, and other technical support in addition to web development.
Introducing Composable Web
UJET had a WordPress-based website that eventually became unnecessarily complicated to handle as the old website was limited to old technology, and lacked depth in its convenience and user experience. It was certain that the website needed to be completely reimagined for it to match UJET's demanding needs.
We turned their WordPress site into a completely new, composable solution that allows for remarkable performance, usability and user-satisfaction.
Supporting the brand by design
Websites evolve and so does the requirements for the design that accompany them. Our in-house design team has continuously contributed with the website's UI/UX and visual content creation such as sweeping animations, graphic design, motion graphics, and social media assets that's increasing UJET's engagement in their digital presence.
UJET about working with us
UJET has been very satisfied with Ikius as our web development partner and their exceptional support with the Agility CMS platform. Working with their skilled team has been an absolute pleasure, and we appreciate their commitment and expertise.
Devoted to Design
Websites evolve, and so do the design requirements that come with them. To elevate the UJET brand even further, they've needed well-founded design services to overhaul the website and brand design.
After close communication, planning, and consideration between our in-house design team and UJET, we've consistently upgraded UJET's UI/UX design and page layout to bring the website to the next era. In addition to that, we've contributed to all of their needs in visual content, including animations, graphic design, motion graphics, and assets for social media that support the brand.
Our guidance in design has made UJET see a rise in the website's usability, functionality, and user engagement.
Our in-house design team has consistently provided support with UI/UX design and creation of visual content, including extensive animations, graphic design, motion graphics, and assets for social media. Our contribution has resulted in a rise in UJET's engagement on all of their digital platforms.
From WordPress to composable web
UJET's website was based on WordPress, but it became too difficult to manage due to outdated technology and a lack of user-friendly features. They needed something greater. It was clear that the site needed to be migrated to a new architecture to meet UJET's requirements. We migrated their WordPress site into a brand new, composable website that delivers nothing but flawless performance, ease of use, and user satisfaction.
Content modeling
The first step in the migration process was to model content in Agility CMS based on WordPress's structure. We did this by going through the pages and different content types on WordPress and re-creating them as modular content models in Agility CMS.
Content migration
After modeling the content on Agility CMS, the second step was to export all data, pages, media, and other assets from WordPress and import them to the headless CMS, which made it convenient to transform it to match the new content models and import it.
Development
Now that all data was modeled and migrated from WordPress to Agility, it was convenient to start working on the front-end software code with Next.js. Agility provides an excellent architecture for creating modular, highly customizable, and efficient page layouts.
First-rate performance
4x increase in website performance
Migrating from server hosted WordPress to Agility CMS, Next.js and Vercel resulted in a 4x performance increase in page loading speeds measured with Google Lighthouse.
Optimized for Google Core Web Vitals
The site has been optimized for Google Core Web Vitals (LCP, DIF, CLS).
AA-level accessibility
Based on the WCAG 2.1 standard, we implemented accessibility guidelines with full-screen reader and keyboard navigation support for UJET's Next.js based website.
Modern tech only
UJET's WordPress site needed to be updated for it to be able to grow and offer more, and that's why we suggested a composable tech stack with modern technologies only. Implementing Agility CMS, Next.js, and Vercel allows for cost-effective and user-friendly content management that enables UJET to significantly broaden their digital presence.
Headless CMS
Agility CMS was seen as a great choice for UJET, enabling easy content management that reaches a broader audience and increases engagement in their digital presence.
Front-end
We didn't need to think twice about selecting Next.js as the front-end framework for UJET. It's one of the most popular and powerful web frameworks at the moment, and it definitely meets the demanding front-end requirements UJET has.
Deployment
UJET's site was deployed on Vercel, which is the go-to, cloud-native deployment platform for composable sites. It allows for flexible, scalable sites that need high speed and is great for handling large amounts of traffic.
Third-party software support
As a SaaS company, UJET must oversee essential software, data, submission forms, and other details that serve both themselves and their customers. Our developers incorporated different critical third-party services connected through external API's such as a CRM platform (Customer Relationship Management).
Marketing Analytics & SEO Consultation
As we started our tech partnership in 2021, things naturally matured into to us optimizing and consulting UJET with their SEO and marketing analytics needs to support their marketing goals. The initial goal was to provide UJET with insights on consumer behavior which in turn give them a good sense of understanding how to optimize their digital marketing objectives.
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